Returns & Refunds

If something's wrong with an item — not as described, not handed over, or you and the seller disagree — contact the other party through Bazarla messages and try to resolve it. Most issues are sorted this way.

Because Bazarla holds the payment until the buyer confirms the in-person handover, most issues are covered before any money reaches the seller:

• If a handover isn't confirmed, or the sale is cancelled, the buyer is refunded and no fee is charged.
• If an item is not as described or faulty, you may be eligible for a refund under this policy and Mauritian consumer law; raise it promptly through messages or by contacting us.
• When a completed sale is reversed, the 6% Final Value Fee on it is refunded too.

Sellers are responsible for refunds and chargebacks arising from their sale; see the Payment Terms.

We can act on listings and accounts that breach our Terms (for example removing a listing or suspending an account), and we operate a dispute process for paid sales. You can report a listing or a user from its page.

Need help? info@bazarla.mu.